Support and Documentation

How do I get lists of fixed bugs?

4D SA in France maintains a web site at http://bugs.4D.fr, which provides lists of bugs fixed in each release of 4th Dimension, or a 4th Dimension product, since 4D v6 or later. A read-me file listing bug fixes accompanies earlier versions.

How do I submit bug reports?

Bug reports for 4D v6.5 or later can be submitted through the bug-tracking web site at http://bugs.4D.fr. Previous versions of 4th Dimension are no longer supported. If you are having trouble with a version of any 4D plug-in or network component earlier than 4D v6.5, please upgrade to the latest version. For upgrade information, please contact 4D Sales on 01625 536178 or at http://www.4duk.com/corporate/contact.html.

Where can I get help from 4D?

4D provides extensive documentation on the product CD. Further information is available at the 4D web site here.

If you have a sales-related question, including suitability of 4th Dimension products for particular tasks, please direct these questions to sales@4duk.com, or call 4D UK's sales department on 01625 536178.

If you have a technical question you cannot resolve with the documentation or through 4D's web sites, you are eligible for technical support from 4D if:

• You are a current 4D Partner Program member
• You need help with a current 4D product you have registered in the last 30 days
• You need help installing a current 4D product
• You wish to report a bug with an 4D product (note that you may not be eligible for technical support to develop complex workarounds)

Online Support Request Form

If you do not fall into one of these categories, you can post questions to the 4D NUG Email List or you can call 4D Customer Service on 01625 536178 who can arrange for paid technical support on a case by case basis.

Should you need more assistance than can be provided by technical support, 4D Partner Services can provide you with a list of 4th Dimension developers in your area.

Partners Search

Where is the documentation?

4th Dimension 4D v6.5 or later products are supplied with online documentation. This documentation is provided on the documentation CD (v6.5 or later), and is also available here. The principal documentation is provided in PDF (Adobe Acrobat), HTML and Microsoft Help formats, which are viewable on both Mac OS and Windows.

The documentation for 4D v6.5 or later is supplied on the documentation CD. This CD also includes Acrobat Reader.

The documentation is within various folders, each of which contains the documentation for all of the components of various packages of 4D products. You can access all of the documentation for the entire 4D product line in the Desktop and Plug-ins directories/ folders.

Many people find the Microsoft Help-formatted documentation in the HELP_FILES directory/folder to be the easiest to refer to on a computer screen.

Installation/Help FAQ

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